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Our Licensing and Regulatory Oversight

We operate under a licence issued by the Curaçao Gaming Control Board (GCB). This licence, number OGL/2024/589/0556, authorises us to offer a wide range of casino and gaming services. Our operator, GBL Solutions N.V., is registered in Curaçao, and we are committed to adhering to the regulations set forth by this authority.

What Our Licence Means for You

Holding a licence from the Curaçao Gaming Control Board signifies our commitment to operating with a degree of transparency and player protection. This oversight is designed to ensure fair play, responsible operating practices, and a secure environment for our players. It provides a framework within which we conduct our business, aiming to build trust through consistent adherence to established standards.

Player Protection and Dispute Resolution

Our licence requires us to implement measures that protect our players. This includes adhering to responsible gambling guidelines and providing tools for players to manage their activity. In the event of a dispute, the regulatory framework provides a channel for resolution. While we strive to address all player concerns directly and efficiently, the GCB provides an oversight role should a satisfactory resolution not be reached.

We are committed to clear communication regarding terms and conditions, and we encourage players to familiarise themselves with them. Our dedicated support team is available to assist with any questions or issues that may arise, aiming to resolve them promptly and fairly.

Regarding the segregation of player funds, our licence mandates that player funds are kept separate from operational funds. This measure is in place to provide an additional layer of security, ensuring that player deposits are protected.

Target Markets

Our licence from the Curaçao Gaming Control Board permits us to offer our services to players in New Zealand. We focus on providing a tailored experience for this market, including support in local currency and relevant promotions.

We are continuously reviewing our operations to ensure compliance with all applicable regulations and to provide a secure and enjoyable gaming experience for our community.

Our Commitment to Your Security and Privacy

We understand that your security and the privacy of your data are paramount when engaging in online gaming. At Rolling Slots, we have implemented robust technical and organizational safeguards to ensure your information and financial transactions are protected.

Protecting Your Data with Advanced Encryption

Every piece of data you transmit to us, from your personal details during registration to your payment information, is secured using industry-standard SSL/TLS encryption. This technology creates a secure tunnel, making your data unreadable to any unauthorised parties attempting to intercept it. You can verify this security by looking for the padlock icon in your browser's address bar.

Secure Payment Processing

We work with reputable payment providers to process all financial transactions. Our systems are designed to meet stringent security protocols, ensuring that your deposits and withdrawals are handled with the utmost care and confidentiality. While our minimum deposit is NZ$20, and we support various methods for your convenience, the security of these channels remains our priority.

Controlled Access and Internal Vigilance

Access to your account information and sensitive data is strictly controlled within our organisation. Only authorised personnel with a legitimate need to perform their duties can access player information. We also maintain internal monitoring systems to detect and prevent any suspicious or fraudulent activity, ensuring the integrity of our platform.

Our Stance on Data Sharing

We want to be clear about how we handle your data. We do not share your personal information with any third parties without your explicit consent, unless we are legally obligated to do so by regulatory authorities or relevant laws. Your privacy is respected, and your data is handled responsibly in accordance with our comprehensive Privacy Policy.

Responsible Gaming and Your Security

Our commitment to your security extends to fostering a responsible gaming environment. Tools such as 'Take a Break', 'Reality Check', and 'Self-Exclusion' are available directly within your account settings. These features are designed to empower you to manage your play and ensure a safe and controlled experience. For further assistance, our support team is available 24/7 via live chat and email.

Ensuring Fairness in Our Games at Rolling Slots

We understand that trust is fundamental to your experience with us. That's why we are committed to providing a transparent and fair gaming environment. Our games are designed to offer equitable chances to all players, underpinned by robust technology and independent oversight.

The Role of Certified Random Number Generators (RNGs)

At the core of every online casino game is its Random Number Generator, or RNG. This is the sophisticated software that determines the outcome of each spin, card dealt, or dice roll. For us, using certified RNGs is not just a best practice; it is a necessity. These generators are rigorously tested and certified by independent third-party bodies to ensure that they produce genuinely random and unpredictable results. This means that every game outcome is purely a matter of chance, with no pattern or bias influencing the result.

Understanding Return to Player (RTP) Rates

Beyond the randomness of each outcome, the theoretical return to player, commonly known as RTP, provides insight into the long-term payout potential of a game. The RTP is expressed as a percentage and represents the average amount a game is expected to pay back to players over an extended period of play. For example, an RTP of 96% means that, on average, for every NZ$100 wagered, the game will return NZ$96 to players over time. We feature games from reputable providers who clearly display their RTP percentages, allowing you to make informed choices about which games you wish to play.

Our Partnership with Leading Game Providers

We collaborate exclusively with established and licensed game developers such as Pragmatic Play, BGaming, Play'n GO, Hacksaw Gaming, and Evoplay. These providers are known for their commitment to game integrity and hold licenses from respected regulatory authorities. Their games are regularly audited, and their RNGs are certified, ensuring that the products we offer meet the highest standards of fairness and reliability. This partnership model means we rely on the expertise and integrity of our suppliers to deliver a secure gaming experience.

Addressing Game Outcome Concerns

While our systems and partnerships are designed to prevent issues, we understand that players may occasionally have questions about a specific game outcome. Should you encounter a situation that you believe warrants review, we encourage you to contact our support team. We are equipped to investigate such matters thoroughly. In cases where a technical anomaly or a dispute arises, we will work cooperatively with the game provider and, if necessary, with the relevant regulatory bodies, such as the Curaçao Gaming Control Board, to ensure a fair and transparent resolution. Our aim is always to address concerns promptly and professionally, upholding the integrity of the gaming experience for all our players.

  • We prioritise games from licensed and audited software providers.
  • All games utilise certified Random Number Generators (RNGs) to ensure fair outcomes.
  • RTP information is available for most games, indicating theoretical long-term payouts.
  • We maintain clear channels for addressing any player concerns regarding game outcomes.