Rolling Slots
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Our Commitment to Responsible Play

At Rolling Slots, we believe that entertainment should be enjoyable and controlled. We are committed to providing a safe and responsible gaming environment for all our players. To support this, we offer a range of tools designed to help you manage your gameplay and maintain a healthy balance. These features are accessible directly from your account settings or by reaching out to our support team.

Setting Limits for Control

We understand the importance of setting boundaries. Rolling Slots provides tools to help you manage your spending and gameplay duration. You can actively set limits to ensure your experience remains within your comfort zone.

  • **Deposit Limits:** You can set daily, weekly, or monthly limits on the amount of money you can deposit. This helps you stay within your budget.
  • **Loss Limits:** Similarly, you can establish limits on the total amount you are willing to lose within a specific period (daily, weekly, or monthly).
  • **Session Reminders (Reality Check):** These reminders can be set to appear at regular intervals, such as every 60, 90, or 180 minutes. They provide a snapshot of your session time and net winnings or losses, helping you stay aware of your gameplay.

These limits can be adjusted at any time through your account settings. Please note that while increasing or removing a limit may take 24 hours to take effect, decreasing a limit is often immediate to ensure swift control.

Taking a Break or Self-Exclusion

For players who wish to take a temporary step back or require a more definitive measure, we offer options to pause or exclude yourself from the platform.

  • **Take a Break:** This feature allows you to temporarily suspend your account for a predefined period of 1 day, 3 days, or 1 week. During this time, you will not be able to log in or place bets.
  • **Self-Exclusion:** If you feel you need to stop playing for a longer, indefinite period, you can request self-exclusion. This is a significant step, and we advise careful consideration before proceeding. Requests for self-exclusion can be made directly via email to support@rollingslots.com.

All responsible gambling tools, including deposit limits, loss limits, session reminders, and the 'Take a Break' option, are conveniently located within your account settings under the 'Settings' or 'Responsible Gaming' section. Our support team is also available 24/7 via live chat or email to assist you in activating or adjusting these tools.

Accessing Support and Resources

We encourage our players to seek help if they feel their gambling is becoming problematic. Rolling Slots provides links to external support organizations that offer confidential advice and assistance. These resources are available to anyone in New Zealand who needs them.

  • Problem Gambling Foundation of New Zealand: 0800 664 262
  • Gambling Helpline New Zealand
  • GamCare
  • Gambling Therapy
  • GambleAware
  • Gamblers Anonymous New Zealand

Our priority is your well-being. We are here to support you in maintaining a positive and responsible gaming experience.

Playing Responsibly: Our Approach to Player Well-being

We believe that the most enjoyable gaming experiences are those that remain within healthy boundaries. At Rolling Slots, we are committed to providing an environment where entertainment is paramount, and player well-being is a core consideration. Understanding the potential for any activity to become challenging if not managed carefully, we want to share some guidance on maintaining a balanced approach to your gaming.

Recognising Potential Concerns

While most of our players enjoy our games responsibly, it is important to be aware of the signs that might indicate a developing issue. These are not always obvious, and they can manifest differently for each individual. Observing these signs in yourself or others can be the first step towards making positive adjustments.

  • Spending more time or money on gambling than originally intended.
  • Neglecting responsibilities at work, home, or school due to gambling.
  • Chasing losses or trying to win back money that has been lost.
  • Gambling to escape from problems or feelings of stress, anxiety, or depression.
  • Becoming irritable or restless when trying to cut down or stop gambling.
  • Lying to family members or others about the extent of your gambling.
  • Experiencing financial problems as a result of gambling.
  • Feeling that you need to gamble with increasing amounts of money to achieve the same level of excitement.

Building Healthy Habits

Incorporating simple, proactive habits can significantly contribute to a positive and sustainable gaming experience. These practices are designed to keep your play focused on enjoyment and within your control.

Approach your gaming budget as you would any other form of entertainment, like going to the cinema or dining out. Set a clear limit on how much you are willing to spend and stick to it. This means deciding on a specific amount of money that you can comfortably afford to lose without impacting your essential expenses, such as rent, bills, or savings. Once this budget is reached, it is advisable to stop playing for that period.

The primary purpose of our games is to provide entertainment. We encourage our players to view their time at Rolling Slots as a leisure activity, a way to unwind and enjoy engaging gameplay. If you find yourself relying on gambling to cope with stress, boredom, or other emotional difficulties, it may be helpful to explore alternative coping mechanisms or seek support.

It is important to maintain perspective and avoid extended periods of continuous play. We offer tools within your account settings, such as the 'Take a Break' feature, which allows you to set temporary cooling-off periods ranging from 24 hours to a week. Additionally, the 'Reality Check' function can provide reminders of your session duration, helping you to monitor your playtime. Using these tools can help ensure that your gaming remains a balanced part of your broader activities.

Utilising Our Tools and Support

We provide several responsible gambling tools directly within your account management section. These include:

  • Take a Break: Temporarily suspend your account for a set period.
  • Reality Check: Set screen reminders for your session duration.
  • Self-Exclusion: A more comprehensive option to exclude yourself from our platform for a longer, defined period. Requests for self-exclusion should be made directly to our support team via email at support@rollingslots.com.

If you are concerned that your gambling habits are becoming problematic, please do not hesitate to reach out to our support team. They are available 24/7 via live chat and email to discuss these tools and provide further assistance. We also encourage you to explore the resources provided by independent organisations dedicated to helping individuals manage gambling concerns. You can find contact information for these organisations on our Responsible Gaming page.

Learn more about our Responsible Gaming tools →

Support When You Need It Most

We understand that for some, the enjoyment of gaming can sometimes become a challenge. At Rolling Slots, we are committed to providing a safe and responsible environment for all our players. If you ever feel that your gaming habits are becoming a concern, or if you simply wish to discuss responsible play, we are here to offer support and guidance. It is always advisable to seek assistance early if you have any doubts about your control over your gaming.

Internal Support Channels

  • **Live Chat (24/7):** For immediate assistance, our live chat is available around the clock. You can discuss your concerns directly with a support agent who can provide information and direct you to appropriate resources.
  • **Email Support:** For more detailed enquiries or if you prefer to outline your situation in writing, you can reach us at support@rollingslots.com. We aim to respond within a few hours.
  • **Responsible Gaming Tools:** Within your account settings, you can access a range of self-help tools designed to help you manage your play. These include: * **Take a Break:** Allows you to temporarily suspend your account for a set period (1 day, 3 days, or 1 week). * **Reality Check:** Provides regular reminders of the time you have spent playing and your net wins or losses. * **Self-Exclusion:** For a more permanent measure, you can request self-exclusion via email, which will block your access to the casino for a period you specify, or indefinitely.

External Resources for Guidance

Beyond our direct support, a number of well-established external organizations offer comprehensive resources and confidential advice for those experiencing gambling-related difficulties. These organizations are independent and provide valuable support services.

  • **Problem Gambling Foundations:** These organizations offer specialized support, counselling, and information for individuals and their families affected by problem gambling.
  • **Gambling Helplines:** Confidential telephone and online services offering immediate support and guidance from trained professionals.
  • **Therapy and Support Groups:** Many organizations provide access to therapy and peer support groups, allowing individuals to share experiences and learn coping strategies.
  • **Information and Advice Websites:** Reputable websites offer extensive information on gambling risks, responsible gaming practices, and resources for seeking help.

We encourage anyone who feels they may be losing control over their gaming to reach out to these resources without hesitation. Early intervention can make a significant difference.